KYC and Verification

At Wazamba, a safe, secure, and fair gaming environment for all players is paramount. Identity verification, often referred to as Know Your Customer (KYC), is a crucial part of this commitment. It allows us to confirm that you are who you say you are, protecting both you and our platform from various risks. This process is not just a regulatory obligation, but a fundamental aspect of maintaining the integrity of our services. By verifying your identity, we can prevent fraud, combat money laundering, support responsible gaming, and comply with international regulations, creating a trustworthy and enjoyable experience for everyone at Wazamba.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our clients. This involves collecting and assessing certain personal information and documentation. For Wazamba, KYC is a cornerstone of our operational policy, designed to:

• Prevent Fraud: Accounts are not opened or used for fraudulent activities, such as identity theft.
• Combat Money Laundering: Detecting and deterring attempts to use our platform for illicit financial transactions.
• Support Responsible Gaming: Verifying age to prevent underage gambling and identifying players who may benefit from responsible gaming tools.
• Comply with Regulations: Adhering to strict anti-money laundering (AML) and counter-terrorist financing (CTF) laws imposed by our licensing authority.

This process is a standard practice across regulated financial services and online gaming industries, reflecting our dedication to operating with transparency and accountability.

Wazamba may initiate the verification process at various stages of your customer journey. Certain triggers necessitate a thorough review. You may be asked to complete verification:

• Upon registration of your account.
• Before your first withdrawal, or subsequent withdrawals, especially if they are of a significant amount.
• If there are changes to your personal information or payment methods.
• When your cumulative deposits or withdrawals reach a certain threshold.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• Periodically, as part of our ongoing due diligence, even if you have previously been verified.

We appreciate your cooperation during these times, as it helps us maintain a secure environment for all Wazamba players.

To complete the verification process, Wazamba typically requires documentation to confirm your identity, address, and ownership of payment methods. The specific documents requested will depend on the information we need to verify. Generally, these fall into the following categories:

• Proof of Identity: To confirm your name and date of birth.
• Proof of Address: To confirm your residential address.
• Payment Method Verification: To confirm you are the legitimate owner of the payment methods used.
• Source of Funds/Wealth: In certain circumstances, to understand the origin of significant funds.

All documents must be clear, legible, current, and show all four corners. We will inform you precisely what is needed via email or through your Wazamba account dashboard.

For proof of identity, we generally require a copy of a valid, government-issued photographic identification document. This helps us confirm your full legal name and date of birth. Acceptable documents include:

• Passport: The photo page.
• National ID Card: Both front and back.
• Driver's License: Both front and back.

The document must not be expired and all details, including your photo, name, date of birth, and signature, must be clearly visible. We cannot accept blurred or incomplete images.

To verify your residential address, we require a recent document that clearly shows your full name and address. This document should be dated within the last three months. Acceptable forms of proof of address include:

• Utility Bill: Such as electricity, water, gas, or internet bill (mobile phone bills are generally not accepted).
• Bank Statement: From a recognized financial institution.
• Credit Card Statement: From a recognized financial institution.
• Government-Issued Correspondence: Such as a tax statement or official letter.

The document must be issued by an independent third party and clearly display the issuing company's logo or name, your full name, your full residential address, and a date of issue within the specified timeframe. PO Box addresses are not accepted.

To protect the security of your transactions and prevent unauthorized use, we may also require verification of the payment methods you use to deposit or withdraw funds from your Wazamba account. The specific requirements depend on the method used:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front, and the three-digit CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your name, email address, and the account ID or number, demonstrating ownership.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, bank account number, and the bank's logo.

This step is vital for protecting your financial interests and maintaining compliance with our anti-fraud policies.

In certain situations, particularly involving significant deposits, withdrawals, or unusual transactional patterns, Wazamba may be legally required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures to comply with anti-money laundering (AML) regulations.

Documents that may be requested include, but are not limited to:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Proof of inheritance or gift.
• Documents related to sale of property or business.

We understand that this level of inquiry is more intrusive, but it is a necessary measure to prevent our platform from being used for illicit activities. All information provided will be treated with the strictest confidentiality and used solely for regulatory compliance purposes.

Once you submit your documents, our dedicated verification team will review them promptly. Our goal is to complete the verification process as quickly and efficiently as possible. Typically, document review takes:

• Standard Verification: Within 24-48 hours.
• Enhanced Due Diligence: May take longer, depending on the complexity of the information required and the responsiveness of the player.

You will be notified via email or through your Wazamba account once your documents have been reviewed and your account status updated. To expedite the process, please submit documents that are clear, valid, and meet the specified requirements. Incomplete or unclear submissions will cause delays as we will need to request further information.

Wazamba is committed to protecting your personal information and documents. We employ robust security measures so that all data you provide during the verification process is handled with the utmost care and in compliance with data protection laws, including GDPR. Your documents are stored securely on encrypted servers and are only accessible by authorized personnel for verification purposes. We do not share your personal data with third parties unless legally required to do so by our licensing authority or other regulatory bodies. Your trust is important to us, and we take every precaution to safeguard your privacy.

Wazamba operates under a strict anti-money laundering (AML) policy, which is a critical component of our regulatory obligations. Our KYC procedures are integral to this policy, designed to detect and prevent the use of our services for money laundering or terrorist financing. We continuously monitor transactions and player activity for any suspicious patterns. Any activities deemed suspicious will be reported to the relevant authorities, as required by law. By adhering to these stringent AML standards, Wazamba contributes to the fight against financial crime and maintains a secure and compliant gaming environment for all.

Underage gambling is strictly prohibited at Wazamba. As part of our commitment to responsible gaming and compliance with legal requirements, age verification is a mandatory step for all players. We use the information provided during registration and the documents submitted for KYC to confirm that you are at least 18 years old, or the legal age for gambling in your jurisdiction, whichever is higher. Accounts found to belong to minors will be immediately closed, and any winnings forfeited. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites. Protecting vulnerable individuals is a core principle of our operations.

While we strive for a smooth verification process, delays can sometimes occur, or verification may be unsuccessful. This could be due to:

• Unclear or Invalid Documents: Documents that are blurry, expired, or do not meet our requirements.
• Mismatched Information: Discrepancies between the information provided during registration and on the documents.
• Additional Information Required: In some cases, we may need further documentation or clarification.

If your verification is delayed, we will contact you with specific instructions on how to proceed. If verification is ultimately unsuccessful after multiple attempts and requests for information, your account may be restricted or closed in accordance with our Terms and Conditions. We will always communicate the reasons for such actions.

Should you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is here to help. You can reach us through:

• Live Chat: Available 24/7 directly on the Wazamba website for immediate assistance.
• Email: Send your queries to our support email address, and we will respond as quickly as possible.

Please do not hesitate to contact us if you encounter any difficulties or need clarification on any aspect of our verification procedures. We are committed to making your experience at Wazamba as enjoyable and trouble-free as possible, including our security protocols.