Responsible Gambling

At Wazamba, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. Responsible gambling is a cornerstone of our operations. Playing should always be a source of entertainment, not stress or financial hardship. We understand that for a small percentage of individuals, gambling can transition from a casual pastime to a serious problem. Our goal is to empower you with the tools and information necessary to maintain control over your gambling activities and to seek help if you ever feel it's becoming an issue.

This page outlines the various measures Wazamba has implemented to support responsible gambling. We adhere to strict regulatory guidelines and continuously review our policies to offer the best possible protection for our community. Your well-being is paramount to us, and we encourage you to read through this information carefully.

Identifying the signs of problem gambling early is crucial. It's not always about how much money is lost, but rather the impact gambling has on an individual's life. If you or someone you know exhibits several of the following behaviours, it might be time to consider whether gambling is becoming a problem:

• Spending more money and time on gambling than intended.
• Feeling a need to be secretive about gambling activities.
• Chasing losses, trying to win back money that has been lost.
• Gambling affecting relationships, work, or studies.
• Borrowing money or selling possessions to gamble.
• Feeling anxious, guilty, or depressed after gambling.
• Neglecting responsibilities to gamble.
• Thinking about gambling constantly.
• Becoming irritable or restless when trying to cut back or stop gambling.

If these signs resonate with you, please remember that help is available. Taking the first step to acknowledge a potential problem is a sign of strength, and Wazamba is here to support you in finding the right resources.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your experience enjoyable and under control, consider these tips:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Decide how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are a part of gambling and do not try to win back what you've lost. This can lead to greater financial difficulties.
• Balance gambling with other activities: Don't let gambling take over your life. Maintain hobbies, social activities, and work commitments.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not view gambling as a solution to financial problems: Gambling is not a reliable source of income.

By following these guidelines, you can keep your time at Wazamba a positive and entertaining experience.

Wazamba provides you with robust tools to manage your spending and playing habits. You can proactively set limits on your account to help maintain control:

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Wazamba account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a set period. If your net losses exceed this amount, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: You can define the maximum amount you are allowed to wager over a specific daily, weekly, or monthly period. This helps control the total amount of money you put into play.

These limits can be adjusted at any time. Any request to increase a limit will typically take a cool-off period to come into effect, allowing you time to reconsider. Decreasing a limit, however, usually takes effect immediately. You can access these settings within your account profile or by contacting our customer support team for assistance.

If you feel you need a short break from gambling, Wazamba offers time-out and cool-off options. These allow you to temporarily suspend your account for a defined period without fully self-excluding. During a time-out, you will not be able to deposit, play, or receive promotional communications from Wazamba. This is an excellent option if you simply want to step away for a short while to reassess your playing habits or take a break from the excitement.

You can choose a time-out period ranging from 24 hours to several weeks. To activate a time-out, please go to the responsible gambling section of your account or contact our customer support team, who will be happy to assist you.

For players who feel that gambling has become a serious problem and require a longer break, Wazamba offers a comprehensive self-exclusion program. Self-exclusion allows you to permanently close your account or prevent access for a significant period, typically six months, one year, or even longer. During a self-exclusion period:

• Your account will be suspended, and you will not be able to log in.
• You will be removed from all marketing and promotional mailing lists.
• We will take all reasonable steps to prevent you from opening new accounts with Wazamba.
• Any remaining balance in your account will be returned to you in accordance with our terms and conditions.

Once activated, a self-exclusion cannot be reversed until the chosen period has elapsed. We take self-exclusion very seriously as a critical tool for protecting vulnerable players. If you wish to self-exclude, please contact our customer support team immediately. They will guide you through the process and provide any necessary support. We also recommend considering self-exclusion from other gambling operators if you choose this path.

Wazamba strictly prohibits individuals under the legal gambling age from accessing our services. We employ robust age verification procedures during the registration process, requiring all new players to confirm they are of legal age. We use third-party age verification services to verify the accuracy of the information provided. Any accounts found to belong to minors will be immediately closed, and any winnings forfeited.

We encourage parents and guardians to take an active role in protecting children from online gambling. Here are some tips:

• Keep your Wazamba login details confidential and secure.
• Install internet filtering software on your devices to block access to gambling sites.
• Educate your children about the risks associated with underage gambling.
• Monitor their online activities and report any suspicious behaviour to us.

If you suspect a minor has accessed our platform, please contact our customer support team immediately.

To help you keep track of your playing time, Wazamba offers a "Reality Check" feature. This tool provides periodic notifications during your gaming sessions, reminding you how long you have been playing. You can set the frequency of these reminders to suit your preferences, for example, every 30 minutes or every hour. When a reality check pops up, you will typically be presented with information about your session duration and potentially your net wins or losses for that session, giving you the option to continue playing or to log out.

This gentle nudge serves as a valuable prompt to take a break, reassess your play, and stay in control of your gambling habits. You can manage your Reality Check settings within your account profile.

If you are unsure whether your gambling habits are healthy, taking a self-assessment can provide valuable insight. Many organisations offer simple questionnaires designed to help you evaluate your relationship with gambling. These assessments are confidential and can help you identify if you are at risk or if your gambling has become problematic. While Wazamba does not host such a test directly, we encourage you to seek out these resources from reputable responsible gambling organisations. Answering these questions honestly can be a crucial first step towards understanding and addressing any concerns you might have about your gambling behaviour.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)